Astro A40 Not Working on Xbox Series X (Solved)

Is your Astro A40 not working on Xbox Series X? I was struggling with connectivity issues on my Astro A40 until I found a trick that worked.

I’ll walk you through a series of troubleshooting steps that should fix the problem.

Astro A40 Not Working on Xbox Series X:

Astro A40 headset

To fix Astro A40 not working with Xbox Series X, hard reset your Xbox. To hard reset your Xbox, unplug the power cable for about five minutes. 

When you plug the cable back in and boot the Xbox, it should detect the Astro A40 headset and everything should work. A hard reset fixes about 90% of connectivity issues.

If that doesn’t do the trick, I compiled a few other solutions to make things easy for you.

Additional Fixes for Astro A40 Not Working on Xbox:

Update Astro A40 Firmware

So, first things first – you gotta grab the Astro Command Center software from the Astro support site.

Once the download is done, open up the file to launch the Astro Command Center Startup Wizard. Just keep hitting “Next” on each step of the wizard until it’s done.

If everything went according to plan, the Astro Command Center should open up on its own after the installation is complete.

Set your MixAmp to PC mode and plug it into your computer via the USB cable.

When the software detects your Astro A40, it will do a quick update check.

If an update is available, a prompt will appear asking if you want to update now.

Make sure the firmware has been updated to 36797 or earlier, or it may not work with Xbox chat.

Manually Update

Sometimes Astro Command Center software has issues and won’t download the correct update file. In that case, a manual update is in order. Don’t worry, it’s easy.

Download the 36797 firmware update. This file contains the download link, it may not be the latest.

Once downloaded, open Command Center, choose Update Firmware Manually and select the file. Wait for it to install.

When it’s done, restart your Xbox.

Connect Astro to PC and Then Xbox

Try connecting the Astro A40 to your PC first, and then to the Xbox. It might sound weird, but this has actually helped a lot of people get their headsets working.

So, it’s worth a shot!

Try a Different USB Port

If that doesn’t work, try plugging the Base Station into a different USB port on your Xbox Series X. Sometimes, the simplest solutions are the best.

Double-Check that Xbox Mode is Enabled

Another thing to check is the switch is set to Xbox Mode.  There’s a switch for PC and Xbox, and when you update the software on a PC, it needs to be switched to PC mode.

But when you want to use it with your Xbox Series X, make sure to switch it back to Xbox mode.

Forgetting to switch it from PC to Xbox could be the problem.

Refund and Order an Alternative

If the Astro A40 continues to be a pain and you are within the refund window, I recommend getting a refund and going with a more stable headset.

I personally like the official Xbox Wireless Headset. 

You could also hand it over to someone who games primarily on a PC where it has a more stable connection.

The Bottom Line:

To summarize, for most people, when the Astro A40 is not working on Xbox Series X, unplugging the power cable on the Xbox and reconnecting it does the trick.

If the first attempt doesn’t work, unplug it again but leave it unplugged for longer this time. Eventually, the Xbox will detect the Astro A40 and you’ll be able to hop back into your games.


  • Timothy Gagnon is the owner of My Portable Office. As a kid, he's always had a fascination with electronics and never passed on the chance to disassemble and reassemble them. When he's not taking a hammer to his electronics, he can be found playing with his cats or writing about his latest discoveries on My Portable Office.

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